Privacy Policy
Last updated: July 19, 2026
Aura Eyes respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, or contact us.
Information We Collect
When you use our website or place an order, we may collect:
- Your full name
- Email address
- Phone or WhatsApp number
- Billing and delivery address
- Order and transaction details
- Payment status and method
- Device, browser, and IP address
- Website activity and product interactions
- Messages sent to our customer-support team
Payment information may be processed securely by Shopify or the available payment provider. Aura Eyes does not directly store complete card details.
How We Use Your Information
We may use your information to:
- Process, confirm, and deliver orders
- Provide order updates and customer support
- Verify Cash on Delivery orders
- Process eligible returns and refunds
- Prevent fraudulent or unauthorized transactions
- Improve our website, products, and services
- Send promotional messages when you have provided consent
- Meet legal, accounting, and regulatory requirements
Cookies and Analytics
Our Shopify store may use cookies and similar technologies to:
- Keep the website working correctly
- Remember your preferences and shopping cart
- Understand website traffic and customer activity
- Improve store performance
- Measure and personalize advertising
You can restrict cookies through your browser settings. Disabling some cookies may affect website functionality.
Marketing Communications
If you subscribe to our newsletter or consent to marketing, we may send you offers, new product updates, and promotional messages.
You may unsubscribe using the link provided in an email or by contacting us directly.
Sharing Your Information
We may share necessary information with trusted service providers, including:
- Shopify
- Payment-service providers
- Courier and delivery companies
- Website hosting, analytics, and advertising services
- Customer-support and communication services
- Government or legal authorities where required by law
We do not sell or rent your personal information to unrelated third parties.
Meta and Social Media Advertising
We may use services such as Meta Pixel or other advertising tools to measure campaign performance and show relevant advertisements. These providers may use cookies or similar technology according to their own privacy policies.
Data Security
We take reasonable administrative and technical measures to protect customer information. However, no online transmission or storage system can guarantee complete security.
Data Retention
We retain personal information only for as long as reasonably necessary to complete orders, provide support, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.
Your Privacy Rights
You may contact us to request:
- Access to your personal information
- Correction of inaccurate information
- Deletion of eligible personal information
- Withdrawal from promotional communications
- Information about how your data is being used
Some information may need to be retained for legal, accounting, fraud-prevention, or order-record purposes.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information directly from children.
Changes to This Policy
We may update this Privacy Policy when our services, business practices, or legal requirements change. The latest version will be published on this page with an updated date.
Contact Us
For privacy questions or requests, contact:
Aura Eyes
Email: auraeyesofficial01@gmail.com
WhatsApp: +92 346 4342421
Address: CBD Walton Road, Lahore Cantt, Lahore, Pakistan 54000