Privacy Policy

Privacy Policy

Last updated: July 19, 2026

Aura Eyes respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, or contact us.

Information We Collect

When you use our website or place an order, we may collect:

  • Your full name
  • Email address
  • Phone or WhatsApp number
  • Billing and delivery address
  • Order and transaction details
  • Payment status and method
  • Device, browser, and IP address
  • Website activity and product interactions
  • Messages sent to our customer-support team

Payment information may be processed securely by Shopify or the available payment provider. Aura Eyes does not directly store complete card details.

How We Use Your Information

We may use your information to:

  • Process, confirm, and deliver orders
  • Provide order updates and customer support
  • Verify Cash on Delivery orders
  • Process eligible returns and refunds
  • Prevent fraudulent or unauthorized transactions
  • Improve our website, products, and services
  • Send promotional messages when you have provided consent
  • Meet legal, accounting, and regulatory requirements

Cookies and Analytics

Our Shopify store may use cookies and similar technologies to:

  • Keep the website working correctly
  • Remember your preferences and shopping cart
  • Understand website traffic and customer activity
  • Improve store performance
  • Measure and personalize advertising

You can restrict cookies through your browser settings. Disabling some cookies may affect website functionality.

Marketing Communications

If you subscribe to our newsletter or consent to marketing, we may send you offers, new product updates, and promotional messages.

You may unsubscribe using the link provided in an email or by contacting us directly.

Sharing Your Information

We may share necessary information with trusted service providers, including:

  • Shopify
  • Payment-service providers
  • Courier and delivery companies
  • Website hosting, analytics, and advertising services
  • Customer-support and communication services
  • Government or legal authorities where required by law

We do not sell or rent your personal information to unrelated third parties.

Meta and Social Media Advertising

We may use services such as Meta Pixel or other advertising tools to measure campaign performance and show relevant advertisements. These providers may use cookies or similar technology according to their own privacy policies.

Data Security

We take reasonable administrative and technical measures to protect customer information. However, no online transmission or storage system can guarantee complete security.

Data Retention

We retain personal information only for as long as reasonably necessary to complete orders, provide support, maintain business records, resolve disputes, prevent fraud, and meet legal obligations.

Your Privacy Rights

You may contact us to request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of eligible personal information
  • Withdrawal from promotional communications
  • Information about how your data is being used

Some information may need to be retained for legal, accounting, fraud-prevention, or order-record purposes.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information directly from children.

Changes to This Policy

We may update this Privacy Policy when our services, business practices, or legal requirements change. The latest version will be published on this page with an updated date.

Contact Us

For privacy questions or requests, contact:

Aura Eyes
Email: auraeyesofficial01@gmail.com
WhatsApp: +92 346 4342421
Address: CBD Walton Road, Lahore Cantt, Lahore, Pakistan 54000





Frequently Asked Questions

Frequently Asked Questions

1. What products does Aura Eyes offer?

Aura Eyes offers premium eye shades and glitters in beautiful colours suitable for bridal, party, festive, and everyday makeup looks.

2. Are Aura Eyes products waterproof?

Yes, our eye shades are designed to be waterproof and long-lasting when applied correctly.

3. How do I apply Aura Eyes shades?

For a soft look, apply a small amount using your fingertip or an eyeshadow brush. For a more intense and glittery finish, gently build additional layers.

4. Can I choose my own shades in a bundle?

Yes! You can select your favourite shades and create your own 2-piece, 4-piece, or 6-piece bundle.

5. How long does delivery take?

Orders are normally delivered within 1–2 working days after confirmation. Delivery time may vary for remote locations, weekends, or public holidays.

6. Do you deliver across Pakistan?

Yes, Aura Eyes provides nationwide delivery across Pakistan.

7. What payment methods are available?

Available payment methods are shown during checkout. Cash on Delivery may be available for eligible orders and locations.

8. Can I return my order?

Yes, eligible products can be returned within 7 days of delivery, subject to our Return and Refund Policy. Products must be unused, unopened, and in their original packaging.

9. What should I do if I receive a damaged or incorrect product?

Please contact us on WhatsApp immediately and share your order number, unboxing video, and clear pictures of the received product.

10. Can I change or cancel my order?

Contact us as soon as possible. Orders can only be changed or cancelled before they are processed or dispatched.

11. How can I contact Aura Eyes?

WhatsApp: +92 346 4342421
Email: auraeyesofficial01@gmail.com

Our customer support team will be happy to assist you.