Shipping Policy

Shipping Policy

At Aura Eyes, we aim to deliver your order safely and as quickly as possible.

Delivery Coverage

We provide nationwide delivery across Pakistan.

Delivery Time

Orders are normally delivered within 1–2 working days after order confirmation.

Delivery may take longer because of:

  • Remote or out-of-city locations
  • Weekends or public holidays
  • Weather conditions
  • Courier delays
  • Sale periods or high order volume

Order Confirmation

Cash on Delivery orders may be confirmed through phone call or WhatsApp before dispatch. Please provide a correct phone number and complete delivery address.

Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your order.

Order Tracking

Once your order is dispatched, tracking information may be shared through SMS, WhatsApp, or email.

Incorrect Address or Unsuccessful Delivery

Aura Eyes will not be responsible for delays caused by an incomplete address, incorrect phone number, or the customer being unavailable at the time of delivery.

If a parcel is returned because of incorrect information or repeated unsuccessful delivery attempts, additional delivery charges may apply for reshipping.

Damaged Package

If your parcel arrives damaged or contains an incorrect product, please make an unboxing video and contact us immediately. Claims without an unboxing video may not be accepted.

Contact Us

For delivery assistance:

WhatsApp: +92 346 4342421
Email: auraeyesofficial01@gmail.com




Frequently Asked Questions

Frequently Asked Questions

1. What products does Aura Eyes offer?

Aura Eyes offers premium eye shades and glitters in beautiful colours suitable for bridal, party, festive, and everyday makeup looks.

2. Are Aura Eyes products waterproof?

Yes, our eye shades are designed to be waterproof and long-lasting when applied correctly.

3. How do I apply Aura Eyes shades?

For a soft look, apply a small amount using your fingertip or an eyeshadow brush. For a more intense and glittery finish, gently build additional layers.

4. Can I choose my own shades in a bundle?

Yes! You can select your favourite shades and create your own 2-piece, 4-piece, or 6-piece bundle.

5. How long does delivery take?

Orders are normally delivered within 1–2 working days after confirmation. Delivery time may vary for remote locations, weekends, or public holidays.

6. Do you deliver across Pakistan?

Yes, Aura Eyes provides nationwide delivery across Pakistan.

7. What payment methods are available?

Available payment methods are shown during checkout. Cash on Delivery may be available for eligible orders and locations.

8. Can I return my order?

Yes, eligible products can be returned within 7 days of delivery, subject to our Return and Refund Policy. Products must be unused, unopened, and in their original packaging.

9. What should I do if I receive a damaged or incorrect product?

Please contact us on WhatsApp immediately and share your order number, unboxing video, and clear pictures of the received product.

10. Can I change or cancel my order?

Contact us as soon as possible. Orders can only be changed or cancelled before they are processed or dispatched.

11. How can I contact Aura Eyes?

WhatsApp: +92 346 4342421
Email: auraeyesofficial01@gmail.com

Our customer support team will be happy to assist you.